Terms of Service

Welcome to Plumes lashes (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of physical goods from us. By using our website or making a purchase, you agree to these Terms.

  1. Eligibility

Our website is open to customers in the European Union and the Americas. By using our website, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

  1. Products and Orders

We sell physical goods through our website. We reserve the right to change our products, prices, and promotions at any time. By placing an order with us, you agree to pay the specified price for the product and any applicable taxes and shipping fees. We reserve the right to refuse or cancel any order at any time.

  1. Payment

We accept payment by credit card, debit card, or PayPal. You agree to provide accurate and complete payment information and authorize us to charge your payment method for the total amount of your order.

  1. Shipping and Delivery

We ship our products from our UK-based warehouse to customers in the European Union and the Americas. We aim to ship orders within 2-3 business days after receipt of payment. Delivery times may vary depending on your location and shipping method. We are not responsible for any customs or import duties that may be imposed on your order.

  1. Returns and Refunds

We offer a 30-day return policy for most of our products. If you are not satisfied with your purchase, you may return the product for a full refund or exchange. The product must be in its original condition and packaging. We are not responsible for the cost of return shipping.

  1. Intellectual Property

Our website and its contents are protected by copyright, trademark, and other laws. You may not use our website or its contents for any commercial purpose without our prior written consent.

  1. Limitation of Liability

Our liability to you for any damages arising out of your use of our website or the purchase of our products is limited to the total amount of your order. We are not liable for any indirect, consequential, or incidental damages, including lost profits or business interruption.

  1. Governing Law

These Terms are governed by the laws of the UK without regard to its conflict of law provisions.

  1. Changes to these Terms

We reserve the right to change these Terms at any time by posting the revised Terms on our website. Your continued use of our website or the purchase of our products after such changes constitutes your acceptance of the revised Terms.

  1. Contact Us

If you have any questions or concerns about these Terms, please contact us at a15066264284@163.com WhatsApp：+8613675322344.

Thank you for choosing Plumes lashes.